Looking for an exciting career in Johannesburg? A Customer Care Manager role could be the perfect fit! In 2025, companies are searching for leaders who can manage teams, solve problems, and deliver amazing customer service.
As a Customer Care Manager, you’ll handle orders, improve processes, and build great relationships with clients. Plus, you’ll work with advanced tools like SAP and Salesforce to make things run smoothly.
At Boston Scientific, we value diversity, collaboration, and high performance. We provide a supportive environment where you can grow your career and make a difference.
Customer Care Manager Jobs
Job Title
Customer Care Manager
Location
Johannesburg, South Africa
Work Mode
Hybrid
Onsite Location(s)
Johannesburg, ZA
Additional Locations
N/A
Company
Boston Scientific
Requisition ID
594691
Core Values
Diversity, Innovation, Caring, Collaboration, High Performance
Key Focus
Managing customer care team and order-to-cash processes
Technology Tools
SAP, Salesforce, Robotic Process Automation (RPA)
Career Benefits
Leadership growth, advanced tools, global collaboration
Are you passionate about delivering exceptional customer service and leading a dynamic team? Join Boston Scientific as a Customer Care Manager in South Africa and become part of a global company that is dedicated to transforming lives through innovation.
Your Role
As the Customer Care Manager, you’ll lead a team responsible for delivering excellent customer service. Your focus will be on managing the order-to-cash process while ensuring customer satisfaction and team efficiency.
Key Responsibilities
Team Leadership and Process Management
Lead and guide the Customer Care team, including customer service, pricing, tenders, and quotations.
Use data to manage and optimize team performance.
Drive efficiency with advanced tools like Salesforce, RPA, and SAP.
Handle recruitment, training, performance appraisals, and career development for your team.
Support new technology implementations to enhance workflows.
Internal Collaboration
Build strong relationships across departments and geographies.
Develop and maintain customer care policies and procedures.
Partner with business units to manage contracts, pricing, and inventory.
Share operational performance reports and drive service improvement initiatives.
Customer Engagement
Adjust strategies to meet changing customer needs.
Build relationships with key accounts and economic buyers.
Resolve complex customer issues with a proactive approach.
Conduct regular customer reviews and identify opportunities for service enhancement.
Commitment to Quality
Ensure compliance with quality policies and regulatory standards.
Act as a liaison between customers and the sales team to address concerns effectively.
Foster a work environment that prioritizes quality and patient safety.
What We’re Looking For
Strong leadership skills with the ability to guide and inspire a team.
Excellent communication and problem-solving abilities.
Experience working with tools like SAP, Salesforce, and automation platforms.
A commitment to high-quality service and continuous improvement.
The ability to collaborate across teams and drive impactful results.
Why Boston Scientific?
For over 40 years, we’ve been at the forefront of medical innovation, helping to improve patient lives worldwide. At Boston Scientific, you’ll find a culture that values imagination, determination, and a desire to make a difference.
Join a workplace where your contributions matter, and where you’ll have access to the tools and resources you need to thrive.
Ready to take the next step in your career? Click the button below to apply now:
