If you’ve lost access to the phone number linked to your SASSA SRD grant, you need to update it to continue receiving payments and important notifications. Follow these easy steps to change your phone number.
Why Do You Need to Change Your SASSA Phone Number?
- You lost your SIM card or phone.
- Your number was deactivated.
- You switched to a new number and want to receive SASSA updates.
- You entered the wrong number during registration.
How to Change Your SASSA SRD Phone Number Online
- Go to the SASSA SRD website: Visit https://srd.sassa.gov.za.
- Find the “Update Contact Details” section and click on it.
- Enter your ID number to verify your identity.
- Provide your old phone number (if you still have access to it).
- Enter your new phone number and confirm it.
- Receive and enter the OTP sent to your new number for verification.
- Submit your request and wait for confirmation.
What If I Don’t Have Access to My Old Number?
If you can’t receive the OTP on your old number, you may need to visit your nearest SASSA office with:
- Your South African ID (green book or Smart ID).
- A written request explaining why you need to update your phone number.
How Long Does It Take for the New Number to Update?
Once submitted, your number should be updated within 24 to 72 hours. Keep checking for an SMS confirmation from SASSA.
Alternative Ways to Change Your SASSA Number
- Call SASSA at 0800 60 10 11 and request a phone number update.
- Visit your nearest SASSA office with your ID for verification.
After updating your number, you’ll be able to check your SRD status, receive important updates, and access your payments without any issues!
“Dear Sir/Madam,
I am writing to express my concern regarding the lack of response to my emails and the status of my appeals. My name is Monkwe Isaac Makume.
I have submitted multiple appeals, but unfortunately, I have not received any updates or responses from your office. To my dismay, some of my appeals have expired, while others have been declined or remain pending.
I am worried that the delays and lack of communication may be indicative of internal issues, potentially involving mismanagement of funds. I believe it is essential to address these concerns to ensure transparency and accountability.
In light of these issues, I am considering seeking assistance from the Public Protector to investigate the matter further. I hope that we can resolve this matter amicably and promptly.
I would appreciate a response regarding the actions you will take to address my concerns and provide updates on my appeals.
Thank you for your attention to this matter.
Sincerely,
Isaac Makume”